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PROBLEM CLAUSE

Welcome to Lighthouse Legacy LLC! To help you better understand our products and services, we have compiled some frequently asked questions and their answers. If you have other questions, please feel free to contact our customer service team.

  1. How do I place an order?
    You can browse our website, select the items you like and add them to the shopping cart, click the shopping cart icon to enter the checkout page, fill in the relevant information and confirm the order. If you encounter any problems during the ordering process, please feel free to contact our customer service.
  2. Can the order be changed or cancelled?
    After the order is confirmed, you can contact us within 24 hours to change or cancel the order. If the order has been processed or shipped, it cannot be changed or cancelled.
  3. How long will the order take to ship?
    Once your order is confirmed and the payment is successful, we will process and ship it within 2 business days. The specific shipping time may vary depending on the inventory of the product.
  4. How much is the shipping cost?
    The shipping cost varies according to the order amount and the shipping address. The specific shipping cost information will be displayed on the checkout page. We also provide free shipping services for different order amounts. Please refer to our website shipping policy for more information.
  5. How do I return or exchange my goods?
    We want you to be happy with your purchase. If you wish to return or exchange an item, please contact us within 30 days of receiving it. Items must be unused, in their original condition, with all tags and packaging attached. Please refer to our Return Policy page for details on the return and exchange process.
  6. How is the quality of the product guaranteed?
    All our children’s clothing undergoes a rigorous quality inspection process to ensure the safety and comfort of the product. Our fabrics are made of environmentally friendly materials and meet relevant children’s clothing safety standards.
  7. How can I contact customer service?
    If you have any questions or need further assistance, please contact us at:

Email: Magrina@lighthousemagrina.com
Phone: 8588587402

  1. What are the payment methods?
    We accept a variety of payment methods, including credit cards, debit cards and other online payment methods. The specific payment method can be seen on the checkout page.